Whether you are paying for:
- School Dinners
- Class Trips
- Breakfast Club
- Afterschool Care
- Nursery fees
All payments can be made using ParentPay, our cashless online payment service,
Pay online using your credit card, debit card or continue to make cash payments at PayPoint stores.
It's easy to get started.
Step 1: Activation letter with a USERNAME and PASSWORD will be given to you by the school.
Step 2: Go onto the internet and find www.parentpay.com
Step 3: Click on the 'Login' button on the top right-hand corner of the screen
Step 4: Enter the USERNAME and PASSWORD exactly as written on your activation letter
Step 5: On the next screen you can change your username and password to something more memorable
Step 6: Enter your email address
Step 7: Add a security question and answer
Step 8: Add any other information requested on the screen
Step 9: Click on the 'Continue' button
Now you are ready to use ParentPay.
Please click on the links below for the above instructions in a different language.
How to get Started - English (see above)
How to ...
- How to add a child to your account
- How to pay for items
- How to top up your account and then pay for items
ParentPay FAQs (Frequently Asked Questions)
- When can I log in to my account?
Once you have received your activation letter from school with your activation login details you will be able to activate your account and start making payments. This letter will be sent to you by the school.
- Which cards can I use?
ParentPay accepts MasterCard, Visa and American Express credit cards, and Maestro, Switch, Delta, Electron, Solo and Visa debit cards. Some schools may limit the use of credit cards for some transactions; you will be informed by the school directly of any such restrictions.
- Is it safe to make payments on the internet?
Yes. ParentPay uses leading technology to process your card transactions securely. All communication with the bank is encrypted and neither ParentPay nor the school have access to your card details.
- How can I check that it’s secure?
Standard website addresses begin with http: the address for a secure site will always begin with https. You will also see a padlock at the bottom/top right of the screen on our login page and after you have logged into your account; never enter your card details or personal data on any web page whose address does not start https.
- What about our personal information?
ParentPay Limited, and its group companies, operate in full compliance with Data Protection Law; Including the Data Protection Act 1998 and the General Data Protection Regulation (EU) 2016/679.
The ParentPay Terms and Conditions include a Data Processing Agreement (DPA), compliant with the GDPR, which details both parties’ obligations relating to Data Protection.
The ParentPay Privacy Notice, which is available to end users, provides further information on the processing activities undertaken by ParentPay.
ParentPay will NEVER contact you by phone, email or mail and ask you to divulge confidential information like passwords or card numbers. If you are ever contacted by someone claiming to be from ParentPay, please contact us immediately on 02476 994 820.
- I do not have a home PC so how can I use ParentPay?
Why not visit your local library, internet café or see if you can get access to a computer at work. Alternatively ask if you can use your school’s computers. Many schools have computers available for parents and will be happy to show you how to use them.
For more information please visit www.parentpay.com